Your privacy matters to us.

Secuora is a transaction-protection platform designed to facilitate secure transactions between buyers and sellers. This policy explains how we collect, use, store, protect and share personal information when you use our website, mobile application, platform, services and related features.

Secuora is committed to processing personal information responsibly and in accordance with applicable South African data-protection laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).

Depending on how you use Secuora, we may collect:

Account information

• •Full name
• •Username
• •Email address
• •Mobile number
• •Password and authentication information

Identity and verification information

Where required for security, fraud prevention, KYC or transaction verification:

• •Identification information
• •Identity verification documents
• •Proof of address
• •Business registration information
• •Banking information
• •Verification photographs or other verification evidence

Transaction information

• •Buyer and seller information
• •Item information and descriptions
• •Item photographs and videos
• •Serial numbers
• •Receipts or proof of ownership
• •Transaction value and status
• •Dispute information
• •Messages relating to transactions

Delivery information

Where a courier service is used:

• •Collection address
• •Delivery address
• •Recipient information
• •Courier tracking information
• •Waybill information
• •Delivery status

Technical information

We may automatically collect:

• •IP address
• •Device type
• •Operating system
• •Browser type
• •Application version
• •Device identifiers
• •Login activity
• •Security events
• •Approximate location derived from technical information
• •Platform usage information

We use personal information to:

• •Create and manage user accounts.
• •Verify user identities.
• •Facilitate transactions.
• •Connect buyers and sellers.
• •Process transaction-related payments through our payment/escrow providers.
• •Facilitate delivery and courier services.
• •Verify items and transaction evidence.
• •Manage disputes.
• •Detect and prevent fraud, scams, money laundering and other unlawful activity.
• •Maintain platform security.
• •Communicate transaction updates.
• •Provide customer support.
• •Improve our services.
• •Maintain transaction records.
• •Comply with legal and regulatory obligations.
• •Enforce our Terms and Conditions.

We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.

Secuora may allow users to upload evidence relating to transactions, including:

• •Item photographs
• •Serial-number photographs
• •Videos
• •Receipts
• •Proof of ownership
• •Screenshots
• •Messages
• •Documents
• •Delivery evidence

Such information may be made available to relevant transaction participants or authorised Secuora personnel where necessary to facilitate verification, disputes, fraud prevention or transaction completion.

Users must not upload unnecessary personal information belonging to another person.

Secuora may use third-party payment, escrow or financial-service providers to process or hold transaction funds. Where applicable, information necessary to process a transaction may be shared with those providers.

Secuora does not represent that it independently holds or safeguards escrow funds where those funds are held by a regulated third-party provider. Users may also be required to accept the relevant provider's terms and privacy policies.

Where delivery is requested, Secuora may share necessary information with courier providers, including:

• •Names
• •Telephone numbers
• •Collection information
• •Delivery information
• •Parcel information
• •Transaction or shipment references

Only information reasonably necessary to provide the delivery service should be shared.

We may use third-party service providers for:

• •Cloud hosting
• •Database infrastructure
• •Identity verification
• •Payment processing
• •Escrow services
• •Courier services
• •Email
• •SMS
• •Push notifications
• •Analytics
• •Fraud prevention
• •Customer support
• •Security monitoring

These providers may process personal information on our behalf or independently where they provide regulated services.

Secuora will implement reasonable technical and organisational safeguards designed to protect personal information against:

• •Unauthorised access
• •Loss
• •Destruction
• •Modification
• •Disclosure
• •Misuse

Security measures may include encryption, authentication controls, access controls, logging, monitoring and other appropriate safeguards.

No electronic system can guarantee absolute security.

We retain personal information only for as long as reasonably necessary for:

• •Providing our services
• •Completing transactions
• •Resolving disputes
• •Preventing fraud
• •Meeting legal obligations
• •Maintaining financial and transaction records
• •Enforcing agreements
• •Protecting our legal rights

Different categories of information may have different retention periods.

Subject to applicable law, you may have rights to:

• •Request access to personal information we hold about you.
• •Request correction of inaccurate information.
• •Request deletion where legally permitted.
• •Object to certain processing.
• •Withdraw consent where processing is based on consent.
• •Request information about how your personal information is processed.
• •Lodge a complaint regarding the processing of your personal information.

Some requests may be refused where retention or processing is required by law or necessary for legitimate purposes such as fraud prevention, dispute resolution or legal claims.

Where permitted by law, Secuora may send promotional communications.

Users may unsubscribe from marketing communications at any time.

Transactional communications, security alerts and legally required communications are not marketing communications and may continue even after marketing preferences are changed.

Secuora is not intended for children who cannot lawfully enter into transactions or provide the required consent under applicable law.

We do not knowingly collect personal information from children for purposes that are prohibited by law.

Some service providers may process or store information outside South Africa.

Where this occurs, Secuora will take appropriate steps required by applicable data-protection law before transferring or allowing access to personal information.

If Secuora becomes aware of a security compromise involving personal information, we will take appropriate steps to investigate, contain and remediate the incident and make any notifications required by applicable law.

Our Information Officer / Privacy Contact can be reached at privacy@secuora.com. Users may contact us regarding privacy requests, complaints or questions about personal information.