From agreement to completion, one protected transaction.

Find your Buyer or Seller wherever you normally do business — social media, classifieds, messaging platforms, personal networks or other marketplaces.

Secuora is not the marketplace. Once both parties agree to proceed, bring the transaction into Secuora.

The transaction is created inside Secuora and contains:

• Buyer
• Seller
• Item / service
• Price
• Category
• Item information
• Transaction conditions
• Verification requirements
• Delivery / handover requirements

Category-specific item forms capture the information that matters for the type of product being transacted.

The Seller provides the required item information and supporting evidence — model, year, condition, serial number, photographs, receipts, certificates, ownership evidence and category-specific specifications where applicable.

The parties review and agree on item information, price, fees, conditions, evidence requirements, delivery/handover arrangements and the inspection period.

Where delivery is required, the Seller initiates the shipment process. Secuora:

• Obtains applicable courier options
• Displays available courier services
• Calculates or retrieves shipping costs
• Allows the applicable courier to be selected
• Associates the shipment with the transaction
• Records the shipping cost
• Prepares the shipment / waybill where supported

1. 01
   Seller
2. 02
   Create shipment
3. 03
   Courier options
4. 04
   Courier selected
5. 05
   Shipping cost added to transaction

The Buyer makes the required payment through Secuora's integrated payment/escrow infrastructure. The payment may include the item / Seller amount, the shipping allocation and applicable Secuora / provider fees.

The Buyer funds the transaction as a whole through one payment, rather than being forced to separately pay the courier.

Once payment is confirmed, the applicable transaction funds are protected through the integrated payment/escrow infrastructure and the transaction can proceed.

The funds are not treated as immediately available for unrestricted release to the Seller. Their release follows the applicable transaction workflow and payment/escrow provider rules.

Once the applicable funding and transaction conditions are satisfied, the shipment can proceed.

1. 01
   Seller
2. 02
   Courier collection
3. 03
   In transit
4. 04
   Buyer

Include applicable waybill, tracking number, courier, tracking status and delivery confirmation. Transactions that do not require courier delivery can proceed through a direct handover process.

Once the Buyer receives or obtains the item, they inspect it against the agreed transaction information, evidence and conditions.

• Item received
• Item description
• Serial number
• Condition
• Accessories
• Supporting documents
• Other agreed requirements

Possible dispute evidence: photographs, videos, serial numbers, messages, delivery information, original item information and other relevant transaction evidence.

When the applicable transaction conditions have been satisfied, the transaction reaches its completed state.

Completion does not mean Secuora itself manually transfers every payment. Applicable funds are released according to the transaction workflow and the integrated payment/escrow provider's rules.

Applicable allocations can be handled according to their designated purpose and the payment/escrow provider's supported workflow.

Find your Customer or Provider wherever you normally do business: social media, classifieds, messaging platforms, personal networks or other marketplaces.

Secuora is not the marketplace. Once both parties agree to proceed, choose Service and bring the transaction into Secuora.

The transaction is created inside Secuora and contains:

• Customer
• Provider
• Service title
• Price
• Service category
• Scope of work
• Transaction conditions
• Completion requirements
• Delivery method

Choose Service as the transaction type and pick the side you are on: Customer (you pay for the service) or Provider (you perform the service).

The Provider sets out how the work will be delivered:

• Scope of work
• Deliverables
• Completion criteria
• Delivery method
• Deadline
• Revisions allowance
• Cancellation terms
• Price

The Provider's definition is sent to the Customer as a versioned service agreement. Either party can accept it or propose changes, and each proposal creates a new version that both sides must accept again.

• Scope & deliverables
• Completion criteria
• Price & payment
• Delivery method
• Schedule & deadline
• Revisions
• Cancellation terms

The Customer makes the required payment through Secuora's integrated payment/escrow infrastructure. The escrow total covers the agreed service price and the applicable fees.

Terms cannot be changed after funding, so both sides confirm the agreement before money moves.

Once payment is confirmed, the applicable transaction funds are protected through the integrated payment/escrow infrastructure and the work can begin.

The funds are not treated as immediately available for unrestricted release to the Provider. Their release follows the agreed completion review and the payment/escrow provider rules.

The Provider starts the service and works through the agreed scope. During execution:

• Progress notes on the timeline
• Evidence uploads
• Milestones submitted for approval
• Deadline and status monitoring

1. 01
   Provider
2. 02
   Work starts
3. 03
   Progress recorded
4. 04
   Milestones submitted
5. 05
   Completion submitted

The Customer follows progress without chasing updates, and every record stays attached to the transaction.

The Provider submits the completed work for the Customer to review:

• Summary of completed work
• Completion criteria confirmed
• Deliverables confirmed
• Milestones closed
• Evidence files
• Delivery link where applicable

The submission moves the transaction into Customer review.

Between those outcomes, the Customer can request a correction within the revisions allowance. The Provider has 5 days to respond, and no funds move while it is open.

Possible dispute evidence: messages, progress records, evidence uploads, deliverable files and other relevant transaction evidence.

When the applicable transaction conditions have been satisfied, the transaction reaches its completed state.

Approval starts the settlement rather than moving funds immediately. Applicable funds are released according to the transaction workflow and the integrated payment/escrow provider's rules.

Applicable allocations can be handled according to their designated purpose and the payment/escrow provider's supported workflow.