Trust & safety

Six layers between your money and a scammer.

Secuora's job is simple: make fraud not worth attempting. Here's how we do it.

Escrow vault

Funds are deposited to a segregated vault account. Released only on buyer approval — or refunded in disputes. Neither party controls the funds while a transaction is open.

Identity verification (KYC)

Every account passes ID + biometric verification before transacting. No anonymous accounts. Repeat offenders are permanently banned across the network.

Encrypted messaging

All in-app chat is end-to-end encrypted. Share listings, screenshots, and agreements safely — and we keep an audit trail in case of dispute.

Fraud detection

Every transaction's source platform, listing link, IP, and behavior signals are scored in real time. Suspicious patterns are flagged before funds move.

Verified physical hosts

Background-checked humans inspect every item, photograph & video it, and write a condition report visible to both parties before shipping.

Dispute resolution

If something goes wrong, our resolution team reviews host records, courier tracking, and chat history. Decisions are made within 72 hours.

Have a question or need to report fraud?

Our trust & safety team is on call 24/7 for any active transaction.

Contact trust & safety